Integrated Ticketing System in Website Hosting
With a website hosting from us, you won’t ever have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket whilst browsing through your files or changing various settings. The ticketing system is being closely monitored 24/7/365 by our customer service team members and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to get support. In stark contrast to other web hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for info in regard to any billing or technical problem. Additionally, you can see a number of informative articles, which will help you resolve the most commonly confronted obstacles yourself.
Integrated Ticketing System in Semi-dedicated Servers
If you have a semi-dedicated server account with our company and you want to contact our client service staff representatives, you’ll be able to send a ticket directly from your Hepsia Control Panel instead of going through an entirely different help desk support platform as you’ll have to do with the vast majority of web hosting providers on the market. Our integrated trouble ticket system will permit you to post a new ticket without effort and to go through older tickets using a clever search filter. In addition, you will be able to have a look at the relevant knowledge base articles that our system will offer you based on the category that you pick for your new ticket. You can do all these operations without logging out of your Control Panel at any moment, which means that if you chance upon any problem or have a question, you can get in touch with our technicians and fix the problem at hand in no more than sixty minutes via a single support platform.