A ticketing system is the most widely used means of communication that web hosting companies offer to their customers. It is usually part of the billing account and is the easiest way to fix a problem that requires a certain period of time to investigate or that needs to be escalated to a sysadmin. In this way, all replies contributed by either side will be stored in one and the same place in the event that somebody else needs to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, so you will need to sign in and out of no less than 2 accounts to carry out some procedure or to reach the company’s technical support staff. In case you would like to manage a number of domain names and each one is hosted in its very own account, you will have to use an even larger number of accounts simultaneously. On top of that, it can take a significant length of time for the provider to process your ticket.

Integrated Ticketing System in Website Hosting

With a website hosting from us, you won’t ever have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket whilst browsing through your files or changing various settings. The ticketing system is being closely monitored 24/7/365 by our customer service team members and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to get support. In stark contrast to other web hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for info in regard to any billing or technical problem. Additionally, you can see a number of informative articles, which will help you resolve the most commonly confronted obstacles yourself.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with our company and you want to contact our client service staff representatives, you’ll be able to send a ticket directly from your Hepsia Control Panel instead of going through an entirely different help desk support platform as you’ll have to do with the vast majority of web hosting providers on the market. Our integrated trouble ticket system will permit you to post a new ticket without effort and to go through older tickets using a clever search filter. In addition, you will be able to have a look at the relevant knowledge base articles that our system will offer you based on the category that you pick for your new ticket. You can do all these operations without logging out of your Control Panel at any moment, which means that if you chance upon any problem or have a question, you can get in touch with our technicians and fix the problem at hand in no more than sixty minutes via a single support platform.