Phone Support in Website Hosting
If you choose to use one of our website hosting plans, you'll be able to get hold of our support team over the telephone for 14 hours per day. We can help you choose the best package for your websites since we think that it is better to discuss these issues with a live person. If you already own an account, we're able to help you with any kind of sales/billing questions as well as general matters, even with some tech matters which do not require a lot of time or escalation to a system administrator since it'll be more appropriate to open a ticket for time-consuming issues and have all the correspondence in a single place. We have telephone numbers in the United States, Great Britain and Australia, so you can call the one you prefer and talk to our representatives.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server plans that we provide include live phone support for fourteen hours every day. If you're not sure which plan is appropriate for your websites, you want to learn more about a package's features or you're looking for any other info on our services, you'll be able to call any of the local phone numbers which we have in the U.S.A., the UK and Australia and our customer support representatives will help you. If you already own an account, you will be able to contact us about sales and general matters, although we are usually able to help with a variety of technical issues as well. For strictly technical difficulties you need to take advantage of our built-in ticketing system where the communication between you and our technical support team will be in 1 place, which is the best option if the trouble can take longer time to be solved or it has to be escalated to our sysadmins.