The customer support that you can receive from your website hosting provider is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you have a technical trouble with an active account. Prompt and accurate information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this is generally a sign that you are ordering from a real website hosting provider not from a reseller. If you get a hosting account from a company that does not own its servers and it cannot access them directly, it is likely that you'll wait for a couple of days in order to get a reply to your query, thus your sites may stay offline for quite a while. Alternatively, a supplier which provides different options for communication and has a support team available all the time will assist you to right away and help you limit or entirely avoid any kind of downtime and potential losses.

24/7 Customer Support in Website Hosting

We acknowledge the importance of getting assistance promptly, that's why our website hosting services come with 24/7 tech support plus various means of contact. In case you do not have an account yet, you can easily give us a call or use our live chat and speak with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you won't end up ordering a service that you cannot use. If you already have an account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is entirely technical or it requires further investigation. Unlike the vast majority of providers on the market, we respond to all of the tickets within the hour, so you won't need to wait for a whole day. Our support services can be used day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

We're aware how crucial it is to receive prompt assistance, especially if your website is not working as it should be for some reason. Our semi-dedicated hosting plans come with 24/7 customer and tech support, which means that in case something happens, you're able to use several ways to let us know - phone line with several local numbers internationally, live chat, e-mail messages and tickets. The first two options are for billing, pre-sales and basic matters, which means that in case you do not have an account yet, for example, you will be able to find additional info for our services, or we will assist you with less demanding technical matters. The next two options are for strictly tech matters or anything which is more time-consuming as it is quicker to track the conversation between you and our tech support crew. The warranted maximum answer time for them is just an hour, the regular one - 15-20 min, so you will not have to wait for a whole day so as to receive support like you may have to do with various other service providers.

24/7 Customer Support in Dedicated Servers

All of the dedicated server packages that we offer feature 24/7 support via several methods of communication and with a 1-hour max answer time guarantee. When you want to find out more about the plans or you have some general or billing questions, you are able to phone one of the local numbers that we have globally or you can use our live chat support and speak with a live agent. For strictly technical problems that require the help of a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an email message, as these channels are more appropriate to keep track of a given problem. The response time for them rarely surpasses 30 minutes, which means that you can forget all about waiting for a full day so as to receive help. The support service is available for all server-related matters, as well as the pre-installed software. When you'd like to receive help with third-party applications, you can consider acquiring the Managed Services upgrade that we offer for all of the plans.