Tech Support Channels
A Sixty–Minute Response Time Guarantee
We provide a 60–minute response time warranty for every trouble ticket or email that you send to the client support staff. We’ll rapidly answer all the common enquiries and forward the issue to our system administrators if any additional assistance is needed. If you make use of our Optional Admin Services package, we’ll execute any of the included server administration services at a time that has been agreed upon beforehand.
A Premium–Quality Help Desk Support Service
We’ll be available to you 24/7 to respond to any enquiries that you may have related to our Web Hosting Control Panel or any of the applications that we have installed for you on the dedicated server. If you also need help handling server management procedures, you can order our Optional Admin Services package, which includes data backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation procedures
An Easy–to–Navigate Help Section
Our Web Hosting Control Panel was preinstalled for every dedicated web hosting plan. Among its functions is a very useful integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. The majority of help articles in addition video versions that show all the tasks that you can carry out in a very illustrative way. You will find all the help articles and the video tutorials in the upper right corner of each section of the hosting Web Hosting Control Panel.