Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Solution Warranty

  • Each ticket that you send to the tech assistance crew will be replied to within about 60 minutes. The popular inquiries will be taken care of asap. Yet, if the service request you have submitted calls for the help of an experienced technician, we’ll send the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Top–class Client Assistance Service

  • We will be on–line for you 7 days a week to give you guidance and customer support as well as to aid you with any problem that you might encounter whilst managing your virtual server. We can easily help you with all pre–configured programs, including your Operating System, server admin panel (with regards to the VPS type) and the Web Hosting Control Panel made completely by our company.

  • Intuitive help center

  • An Intuitive Help Zone

  • A descriptive and consistently updated knowledge base is incorporated into our custom–built Web Hosting Control Panel. It includes quick tips about how to execute all the fundamental site supervision jobs. The Help zone features extensive how to articles and step by step video courses. You can access the Help area by pressing the Help or Video buttons in the right corner of each Control Panel section.